Refund policy

Return and Refund Policy

Everything at Curly's Dry Goods is made just for you after you place your order. That's how we avoid making piles of stuff nobody asked for, and it's also why our policy works a little differently from a regular store.

Sizing and change of heart
Because each piece is made to order, we can't accept returns or exchanges for the wrong size, the wrong color, or a change of heart. Please check our Size Guide before you order. If you're stuck between sizes, email us and we'll help you choose.

Damaged, defective, or wrong item
If your order arrives damaged, misprinted, or defective, or it isn't what you ordered, we'll make it right with a free replacement or a full refund, your choice. Email hello@curlysdrygoods.com within 14 days of delivery with your order number and a clear photo of the problem. You don't need to send the item back.

What isn't a defect
Since every piece is made individually, small variations are normal. Print or embroidery placement can shift slightly, up to about half an inch, and colors can look a little different on fabric than on a screen. Our garment-dyed tees and hoodies also vary slightly in shade from one to the next, which is part of their vintage character.

Lost packages
If your package never arrives, email us within 14 days of the estimated delivery date and we'll track it down or send a replacement. If tracking says it was delivered, please check with your neighbors and local post office first.

Wrong address
Please double-check your shipping address at checkout. If a package comes back because the address was incorrect or incomplete, we're happy to reship it, but the reshipping cost will be on you.

Cancellations
Orders go into production quickly. If you need to cancel or change an order, email us right away. We can only cancel orders that haven't started production yet, usually within 2 hours of ordering.

Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take several business days to show up.

Questions?
Email hello@curlysdrygoods.com and a real person, probably Erin and possibly Curly, will get back to you within 1-2 business days.